Terms & Conditions | Prep IP
Innet B.V. (“Prep IP”) operates the platform (the “Site”), provides various services as boot camps (instructor-led courses in a classroom or online), workbooks, classes, laboratories, trainings (the “Products”), and offers certain other features, content (collectively, “Additional Features”) (the Site, Products, and Additional Features shall hereinafter sometimes be collectively referred to as the “Services”).
By using the Services, you agree to be bound by this Agreement.
Your access and use of the Services constitutes your representation and warranty that you are of legal age to form a binding contract, and that you are not a person barred from using or receiving the Services by any local, state, federal or international law.
In order to participate in certain Services, you may be notified that you are required to agree to additional terms and conditions, and such additional terms are hereby incorporated into this Agreement by this reference, but such additional terms and conditions shall control solely for the applicable Service.
Prep IP may modify this Agreement from time to time and such modifications shall be effective upon posting on the Services. You will be deemed to have agreed to any such modifications by your further use of the Services after any such modification is posted. It is therefore important that you review this Agreement regularly to ensure you are updated as to any changes. If you do not agree with the modifications, please discontinue use of the Services immediately.
2: Registration / Account
You may never use another's Account without permission. You may not create more than one Account.
You are responsible for (i) keeping confidential any password that you created to use any aspect of the Services requiring registration, and (ii) restricting access to your computer or mobile device. You agree to accept full responsibility for all activities that occur within your Account. You must notify Prep IP immediately of any breach of security or unauthorized use of your Account.
Although Prep IP will not be liable for your losses caused by any unauthorized use of your Account, whether with or without your knowledge, you may be liable for Prep IP losses or the losses of Prep IP third-party licensors, content providers, merchants, advertisers, sponsors, and service providers (collectively, “Prep IP Providers") due to such unauthorized use.
Without limiting anything in this Agreement, Prep IP reserves the right, in Prep IP sole discretion, to restrict, suspend, or terminate your Account and/or your access to any or all parts of the Services at any time, for any or no reason, with or without prior notice, and without liability, including in the event Prep IP stops offering any aspect of the Services. Prep IP expressly reserves the right to restrict, suspend and/or terminate your access to any part of the Services if Prep IP determines, in Prep IP sole discretion, that you have violated any of the terms of this Agreement.
You will receive an acknowledgement of registration from Prep IP with detailed information on the course for which you have registered (venue, date, and time of events) no later than fourteen (14) days before the start of the course.
Bookings are confirmed upon receipt of payment. Payment is required at the time of the booking and no less than ten (10) business days before course commencement.
3: Payments, Pricing and Promotions
Prep IP may charge fees associated with certain Services, including, without limitation, for subscriptions, for purchase of books (as defined below). Such products or services will be made available for purchase on specified pages of the Site or otherwise as indicated through the Services. In the event of any fee changes by Prep IP, Prep IP will provide you with commercially reasonable notice of such charge.
Purchase Order Payment Terms
Prep IP is happy to accept purchase orders. Prep IP provides electronic email invoicing only. The purchase order payment terms are NET 30 days from the invoice date. The available payment methods for purchase orders are credit card, check, or bank transfer. A 1.5% per month (18% APR) interest will be added to all invoices not paid by the due date.
You agree to pay Prep IP a sum equal to the following percentages of the sums due in respect of a course invoice due to Prep IP, which will be levied by a Supplementary Fee Invoice, by way of agreed damages if a delegate fails to attend, cancels or withdraws from a course at which such training Services are to be provided, less than ten (10) working days before course commencement.
Confirmed Public Schedule Course Booking with Agreed Dates:
- 16-21 Working Days before Course Commencement – 50% of the course fee
- 11-15 Working Days before Course Commencement – 75% of the course fee
- 0-10 Working Days before Course Commencement – 100% of the course fee
Re-Scheduling of Public Schedule Course with Agreed Dates:
- 15-11 Working Days before Course Commencement – 25% of the course fee
- 10-6 Working Days before Course Commencement – 50% of the course fee
- 5-0 Working Days before Course Commencement – 100% of the course fee
Confirmed Closed Company Course Booking with Agreed Dates:
- 30-0 Working Days before Course Commencement – 100% of the course fee
Re-Scheduling of Closed Company Course with Agreed Dates:
- 30-0 Working Days before Course Commencement – 100% of the course fee
If a delegate withdraws from a course once that course has commenced or does not attend the first day of the course, then you shall pay the full value of the Course Invoice to Prep IP and at Prep IP’s discretion may not re-join the course.
You may substitute delegates at any time upon notification in writing to Prep IP subject to any new delegate complying with the requirements for the course as notified by Prep IP to you.
Where you wish to change the date of attendance, re-schedule attendance a particular course Prep IP will issue a Supplementary Fee Invoice, which will be an additional charge based on a percentage of the original invoice or another sum based upon the details above.
Prep IP reserve the right to cancel the course no later than fourteen (14) days before its start if the number of confirmed registrations is insufficient.
Prep IP reserves the right to change dates, courses and fees with notice and shall not be responsible for non-refundable airline tickets or other expenses incurred due to course cancellations.
If Prep IP cancels a course because of force majeure or other unforeseeable circumstances (for example, in case of accident or illness of the instructor) the liability of Prep IP is limited to the refunding the fees to participants who have arrived at the training location. Prep IP is not liable for any travel and lodging expenses.
Change of Registration
For any changes up to sixteen (16) days before a course start there will be no fee. Thereafter Prep IP will charge a changing fee of GBP 25, excluding VAT which will be waived if the new date is confirmed immediately. This new date cannot be changed or cancelled anymore. Any new changes, Prep IP will invoice the full course fee and the changing fee.
Terms of Payment
The quoted prices are subject to statutory sales tax and are payable immediately without deductions on receipt of invoice. Prep IP accept payment by bank transfer only, which means no payment by cheque or credit card.
Promotional offers may occasionally be available with specified purchases. Promotions cannot be combined with any other discounts or promotions unless otherwise stated. The terms and conditions of any promotional offer are set out in the promotional material for such offer, which may vary from Prep IP standard terms and conditions. Prep IP reserves the right to discontinue promotions at any time.
4: Electronic Products
All electronic product purchases and pre-orders, including but not limited to lab workbooks, streaming or downloadable courses, are final, non-refundable, and non-transferable to any third party unless a prior licensing agreement is documented in writing and approved by Prep IP. Electronic accounts suspected of being used by any party other than the purchaser or single intended recipient are subject to revocation without prior notice at the complete and sole discretion of Prep IP. Accounts suspended in this manner will not be eligible for a refund nor store credit for any used or unused portion of the subscription or materials therein. All electronic products including, but not limited to passwords, dynamic URLs, unique and watermarks, are subject to copy-protection schemes. Any discounts, price modifications, or special deals offered by Prep IP sales team associates or website are valid only when purchased directly through firstname.lastname@example.org by you and are not valid through any of Prep IP’s affiliates, partners, or resellers.
5: Equipment Rentals Terms
Equipment Rentals & Rack Tokens
Rescheduling of equipment rentals within forty-five (45) minutes of the scheduled start time is not permitted and cancellations are ineligible for refunds or store credit, except at the discretion of Prep IP. No warranty is given, nor liability incurred by Prep IP related to the functionality or access to equipment during the said rental period. Credit-related to equipment problems may be given at the discretion of Prep IP, depending on the nature of the problem. Please see the Rack Rentals page for more information about Prep IP equipment rentals.
Rack token purchases are final, non-refundable and non-transferable. Tokens may not be exchanged or used toward the purchase of other products.
The number of rack tokens required to schedule rack rentals is subject to change without notice.
6: Instructor Led Boot camps
Bootcamp Cancellation Policy
Refunds for instructor-led boot camps are not permitted for any reason. If you no longer wish to attend an instructor-led boot camp you must notify Prep IP in writing at least sixty (60) days before the course start date. You are then eligible to receive a store credit that you may apply to another purchase. The store credit extended to you may not be valued at the full cost of your purchase if you received any promotional items or self-paced training materials with your boot camp purchase. Store credit expires one hundred and eighty (180) calendar days from issue date and is not transferable.
If for any reason, you need to reschedule a boot camp, or if you would like to choose your date and location after purchase, you must notify Prep IP in writing at least sixty (60) days before the boot camp start date. At Prep IP's sole discretion, you may incur a rescheduling fee if your request is placed less than sixty (60) days before the original boot camp start date. Rescheduling fees are based on current boot camp list price and must be paid before you may attend:
- Rescheduling 60 days or more in advance will not incur a rescheduling fee.
- Rescheduling 59-45 days in advance will incur a 5% rescheduling fee.
- Rescheduling 44-30 days in advance will incur a 15% rescheduling fee.
- Rescheduling 29 days or less before the class start date will incur a 25% rescheduling fee.
Failure to attend your scheduled boot camp without prior written notification will be considered a “no show” and the full boot camp price will be forfeited.
Prep IP reserves the right to cancel or reschedule any boot camp. Prep IP shall not be liable for lost travel expenses or any other expense incurred by you related to a rescheduled boot camp. Prep IP assumes no liability in the case of war (declared or undeclared), natural or man-made disasters, delays or inability to travel, or other forces outside of Prep IP's control through which Prep IP determines attending a boot camp may cause risk to you, other customers or Prep IP employees.
Bootcamp confirmation will be provided forty-five (45) days before the start date. Boot camps for which the running dates are changed forty-five (45) days or more before the originally-scheduled start date are considered “rescheduled,” not “cancelled”. In the unlikely event that Prep IP must cancel a boot camp within forty-five (45) days of the scheduled start date, Prep IP will contact and work with you to determine the appropriate solution.
Bootcamp Payment Policies
Before one can reserve a seat in an upcoming on-site boot camp, a valid Prep IP order must be placed. A valid order consists of an order paid in full using an approved payment method, for which the initial payment has been made on a payment plan, or with receipt of an approved purchase order.
Any electronic materials included with the boot camp purchase will be fulfilled to your account upon payment completion, the first payment of a payment plan, or receipt of a valid purchase order.
Bootcamp orders must be paid in full before you may attend class.
Bootcamp must be paid in full before any applicable promotional materials can be ordered or delivered.
Bootcamp rescheduling fee will apply regardless of the payment method selected. Please refer to the rescheduling policy for further details.
If a visa invitation letter from Prep IP is required to attend your scheduled on-site boot camp, please plan your payment accordingly. Boot camp orders must be paid in full before Prep IP can issue visa invitation letters to you.
Bootcamp Re-Seat Policy
The reseat/re-take terms in place at the time of purchase will apply to your case. Re-seats are available for boot camps of the same type, or for boot camps that have replaced the course, you originally attended. You must attend your initial boot camp before you can register for a re-seat. You may only register for one reseat at a time and must attend the reseat session before scheduling another re-seat. You may schedule a re-seat for any upcoming boot camp date, excluding those marked “Sold Out”. Any outstanding fees, including rescheduling fees, must be paid before you can register for a re-seat. You must agree to the reseat terms before you may register. Reseat policy is subject to change at any time at the discretion of Prep IP.
7: Proprietary Rights
All materials contained on the Services, including all content and the software, graphics, text and look and feel of the sites, and all trademarks, copyrights, patents and other intellectual property rights related thereto (“Proprietary Materials”), are owned or controlled by Prep IP, Prep IP subsidiaries or affiliated companies, Prep IP third-party licensors, and/or Prep IP advertising partners. Any similarities between material presented in Prep IP content and actual Cisco or other proprietary lab material is completely coincidental. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any Proprietary Materials, or any other protectable aspects of the Services, in whole or in part. Subject to your compliance with this Agreement and any other relevant policies related to the Services, Prep IP grants you a non-exclusive, non-transferable, revocable limited license subject to the limitations herein to access and use the Services and Proprietary Materials for your own non-commercial entertainment purposes consistent with the intended purpose of the Services. You agree not to use the Service for any other purpose.
Cisco Titles – If Cisco announces a blueprint change affecting a product you purchased, you will have free, automatic access to the updated product when it becomes available, provided the announcement is made within six (6) months of your original purchase. Any errata or solutions guide updates made to workbooks will be posted in your members account for the product you purchased.
Prep IP Training Bundles - You are entitled to product updates only for courses contained in their original bundle at the time of purchase. You are not entitled to receive additional courses which have been added to the bundle after the original purchase date.
While every effort has been made to ensure that all material in Prep IP publications is as complete and accurate as possible, the material is presented on an “as is” basis. Neither the authors nor Prep IP assumes any liability or responsibility to any person or entity with respect to loss or damages incurred from the information contained in workbooks or other content.
All rights reserved, including the rights to translate, reprint, and copy training documents and parts thereof. Processing, copying, distributing, or public rendering of training documents in whole or in part in any form or by any means electronic, mechanical, photocopying, microfiche, recording or otherwise without prior written consent from Prep IP is prohibited. This applies, in particular, to the use of these materials for training purposes.
Third-party Vendor Identity Usage
All logos and brands are the property of their respective owners. All company, product, and service names used in this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.
Any liability for claims against Prep IP or its vicarious agents, in particular, claims of compensation for consequential damages, irrespective of legal foundation, such as business interruption or stoppage, loss of earnings or profits, data loss, and so forth, are excluded. Prep IP is not liable for any belongings that you bring to a course.
8: Notice of infringement
Without limiting the foregoing, if you believe that any content or other materials, posted on the Services constitutes an infringement of your copyrights or trademarks, Prep IP will respond promptly to any properly submitted notice containing the information detailed below. Please send all notices to the following e-mail address: email@example.com
To be effective, the notification must be a written communication that includes the following: 1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; 2. Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; 3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Prep IP to locate the material; 4. Information reasonably sufficient to permit Prep IP to contact the complaining party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted; 5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and 6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
9: Non-commercial use
The Services are for your personal use only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by Prep IP. Any use of the Services in violation of this provision, including communicating any advertisement or solicitation, or collecting usernames and/or email addresses of account holders by electronic or other means for the purpose of sending unsolicited email or unauthorized framing of or linking to the Services, is prohibited.
10: Electronic communications
When you use the Services or send emails to Prep IP, you are communicating with Prep IP electronically. You consent to receive communications from Prep IP electronically. Prep IP will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that Prep IP provides you electronically satisfy any legal requirement that such communications be in writing.
The Services may contain links to websites operated by third parties, including through advertisements. Prep IP do not monitor or control the linked sites and make no representations regarding, and are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any of the content uploaded, displayed, or distributed, or products, or services available at these sites. If you choose to access any third-party site, you do so at your own risk. The presence of a link to a third-party site does not constitute or imply Prep IP endorsement, sponsorship, or recommendation of the third party or of the content, products, or services contained on, or available through, the third-party site. Prep IP reserves the right to disable links from or to third-party sites.
12: Disclaimer of Warranties and Limitation of Liability
UNLESS OTHERWISE EXPLICITLY AGREED TO IN WRITING BY PREP IP, PREP IP MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, IN FACT, OR IN LAW, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PURPOSE OTHER THAN AS OUTLINED IN THIS AGREEMENT.
Prep IP makes no warranty that the Services will meet your requirements or operate under your specific conditions of use. Prep IP makes no warranty that the operation of the Services will be secure, error-free, or free from interruption. YOU MUST DETERMINE WHETHER THE SERVICES SUFFICIENTLY MEETS YOUR REQUIREMENTS FOR SECURITY AND UNINTERRUPTABILITY. YOU BEAR SOLE RESPONSIBILITY AND ALL LIABILITY FOR ANY LOSS INCURRED DUE TO FAILURE OF THE SERVICES TO MEET YOUR REQUIREMENTS. PREP IP WILL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE FOR THE LOSS OF DATA ON ANY COMPUTER OR INFORMATION STORAGE DEVICE.
UNDER NO CIRCUMSTANCES SHALL PREP IP, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND (INCLUDING LOST REVENUES OR PROFITS OR LOSS OF BUSINESS) RESULTING FROM THIS AGREEMENT, OR FROM THE FURNISHING, PERFORMANCE, OR USE OF THE SERVICES, WHETHER DUE TO A BREACH OF CONTRACT, BREACH OF WARRANTY, OR THE NEGLIGENCE OF PREP IP OR ANY OTHER PARTY, EVEN IF PREP IP IS ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT THAT THE APPLICABLE JURISDICTION LIMITS PREP IP’S ABILITY TO DISCLAIM ANY IMPLIED WARRANTIES, THIS DISCLAIMER SHALL BE EFFECTIVE TO THE MAXIMUM EXTENT PERMITTED.
Limitation of Remedies and Damages
Your remedy for a breach of this Agreement is the correction or replacement of the Service. Selection of whether to correct or replace the Service will be at the sole discretion of Prep IP. Prep IP reserves the right to substitute a functionally equivalent copy of the Service as an update or replacement. If Prep IP is unable to provide a replacement or substitute Service or corrections to the Service, your sole alternate remedy shall be the termination of a concurrent subscription.
You are subject to all laws of the state(s) and countries in which you reside and from which you access the Services and are solely responsible for obeying those laws. You agree Prep IP cannot be held liable if laws applicable to you restrict or prohibit your participation.
14: Applicable law; Jurisdiction
You hereby irrevocably and unconditionally consent to submit to the exclusive jurisdiction of the courts of the State of Netherlands for any litigation arising out of or relating to use of or purchase made through the Services (and agree not to commence any litigation relating thereto except in such courts).
You agree to indemnify and hold Prep IP, Prep IP Providers, Prep IP subsidiaries and affiliates, and Prep IP respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Services in violation of this Agreement and/or arising from a breach of this Agreement and/or any breach of your representations and warranties set forth above.
If any provision of this Agreement shall be held to be invalid or unenforceable, the remainder of this Agreement shall remain in full force and effect. To the extent any express or implied restrictions are not permitted by applicable laws, these express or implied restrictions shall remain in force and effect to the maximum extent permitted by such applicable laws.
This Agreement is deemed accepted upon any use of any of the Services. This Agreement constitutes the entire agreement between you and us regarding the use of the Services. Prep IP failure to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. The section titles in this Agreement are for convenience only and have no legal or contractual effect.